Cancellation policy

Since it is difficult to foresee how the COVID situation will develop, we have eased the cancellation conditions for the entire winter 2021/22 season. The reservation can be canceled free of charge up to 14 days before arrival. For cancellations made 13 or less days before expected arrival or early departure, the following penalties apply (% of the total booking value):

  • 14 or more days prior to arrival 0%
  • from 13 to 7 days prior to arrival 50%
  • from 6 days prior to arrival or no show 100%

Cancellation policy summer season 2022

  • 21 or more days prior to arrival 0%
  • from 20 to 8 days prior to arrival 50%
  • from 7 days prior to arrival or no show 100%

In case of a of timely cancellation, the deposit will either be credited or refunded to you for a future stay, as you prefer. In the event of travel restrictions (e.g. due to Covid) in your home country or in South Tyrol, we will of course cancel your stay free of charge up to the last minute.